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- What book should I use to study for the ITIL V3 Foundation exam?
For the ITIL Foundation version 3 exam, the recommended text is Passing your ITIL Foundation Exam -The ITIL Foundation Study Aid. This book can be purchased online:
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- How do I attain ITIL V3 Expert Level Certification?
In order to reach the V3 Expert Level of certification, you will need to undertake a series of V3 examinations or update existing V1 or V2 qualifications with the ITIL V3 Bridge courses and examinations which are available and in doing so, achieve the pre-requisite number of credits through the credit system, which is 22.
You can check your credit profile for the ITIL® Expert Certification by clicking the V2 and V3 modules you have successfully completed on the ITIL® Credit Profiler via the link below:
www.itil-officialsite.com/itilmapping/v2/map.asp
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- Is the ITIL Expert Level a higher or equivalent certification level to the Version 2 Service Manager qualification?
The ITIL Expert is a higher level certification than the current V2 Manager qualification. It encompasses the current V2 Manager knowledge base and also the V3 Lifecycle elements, and as such, it contains knowledge not currently within the V2 spectrum.
In order to receive the ITIL Expert, V2 graduates are required to take a bridge qualification which is focused on the V3 depth and scope within the Lifecycle practice elements.
The V2 Service Manager syllabus was drawn from the Service Support and Service Delivery publications and covers 10 ITIL processes and one function. The V3 Expert signifies the achievement of a syllabus drawn from across the Lifecycle and/or Capability streams and therefore represents a greater depth of achieved service management knowledge and includes all Lifecycle elements, processes, functions, roles etc.
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- How can I appeal my ITIL V3 examination/accreditation decision?
All EIs will have their own individual processes for appeals against accreditation or certification decisions as well as complaints against them or an ATO they accredit. Candidates should use this procedure in the first instance.
However, should a candidate be dissatisfied by the processing or result of an appeal or complaint they make through their EI, they have the right to escalate this to Cabinet Office’s Official Accreditor The APM Group Ltd.
Candidates who wish to escalate a concern to the Official Accreditor should contact The APM Group for further details. If necessary APM Group may take the appeal or complaint to the ITIL Qualifications Board for consideration and resolution (APM Group co-ordinate and chair the ITIL Qualifications Board in their role as Official Accreditor). In this instance APM Group will submit the issue or complaint to the next meeting of the ITIL Qualifications Board and ensure feedback is provided in a timely fashion after the meeting.
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Training
