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Dealing With Difficult Staff
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Coures: SFS003 |
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This course will be of benefit to team leaders and managers who have to handle difficult personalities and those who are wishing to enhance their people management skills. |
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Handling a difficult member of staff is not usually something we volunteer for but many have to do it. Getting it right can make a difference to the future of that relationship and your reputation as a manager. This course provides information about avoiding the pitfalls and how to spot the games people play so you can manage even the most challenging staff.
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Topics covered on this course will include |
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- Recognise manipulative behaviour
- Understand the games
- Create win-win situations
- Manage conflict between staff
- Maintain credibility with your colleagues
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Check other courses |
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Soft Skills Overview
