Quality is ultimately defined by the customer, and represents how close the project and deliverables come to meeting the customer's requirements and expectations.

The Project Quality Management course addresses the planning and implementation of project Quality Management processes as they are integrated into the overall project plan and execution. In the fast moving telecom industry, customers demand fast product development in an ever changing technology and constant market, quality is becoming more challenging to achieve and maintain. This course is developed especially for this environment that ensures quality products or services will meet the customer expectations.

Students learn the evolution of Product and Project Quality, and are provided with theory and practice on the PMI and PRINCE2 Quality Management Processes. Quality Planning is discussed and practiced as an integral part of the overall project planning sequence. Process–based Quality Assurance is addressed with a set of hands–on practice using a team case study. Students are taught Product–based Quality Control through a series of case study–based analyses and discussion exercises. Stress is placed on the “Quality is planned in, not inspected in — emphasis on Quality Assurance over Quality Control” paradigm.

• An understanding that Quality Assurance is less expensive than Quality Control
• Why Quality must be addressed from the earliest stages of project planning through to product delivery
• Fluent working knowledge of the PMI best practices for Project Quality Management
• Cost effective mechanisms for integrating quality practices into the overall project management architecture

Prerequisites

A basic understanding of project management

Learning Objectives

• Explain the definition of quality and basic quality concepts
• Build a Quality Management Plan, including quality control and quality assurance activities
• Understand the organizational characteristics needed to support an overall quality program
• Be able to master a number of different advanced quality management tools and practices