Soon after the August ITIL v3 foundation training completion, as per the request from the students, Apollo used English training materials while conducting the training in Chinese.  This approach has benefited the students in many ways: first, the students can be more familiar with the technical terms of ITIL as they are more internationally recognized.  If you are doing a search in internet, you will find more explanations and references in all ITIL terminologies.  Second, if you are working in a multi-national environment, the ITIL terms appears to be easier for your work, as well as for your career development.  For example, can you relate the term ‘Sunflower service desk’ to ‘24x7 service desk’?  Even if you do, it may take you a little guessing of what it may mean.  Third, if you plan to further your career in ITIL, the ITIL Expert and Master level exams will only have the English version, you may need to re-learn all the terms from your basic training.   ITIL foundation is mainly about concepts and terminologies, so it may be a fair amount of efforts to review them.

ITIL is now the world most popular service management standard, which is the major part of the value added portion in the whole value chain.  Whether you are in traditional industries or in internet service providers, all industries are affected by the IT services to enable the function and efficiency. Without it, most companies will not be able to complete.   Will a bank, insurance company or a travel agent be able to survive these days without IT services?  There are not too many industries that can ignore IT services and still hope to complete in the coming years.

Apollo has a good source of expert trainers in IT, for example, one of our ITIL trainers is Francis Hung, who used to be the senior program manager for Nortel Networks, without over 30 years of international experience in hardware, software, optical and system applications and development.  He was also the senior vice president for the Hong Kong public listed company Systek IT Limited.  Rose Zhu, another ITIL trainer was the deputy professor at the Niagara University in the U.S., as well as the IT executive steering committee board member for the New York Life Insurance Company.  Each of our ITIL trainers can speak fluent English and Chinese, and have trained many foreigners in China and aboard.  These language and experience advantages are unique for Apollo.